1/11/2024 0 Comments Informational listening.Extracting material and separating it into stones on one side, and mud on the other. Listening closely resembles the process of “mining and separating” as it occurs in a deposit. David made a sale and was overjoyed” contains four data points. It is true that even an emotion is a form of “data”, but we must note, of course, that it is one thing to deal with qualitative data such as feeling pleasure, or being proud, or feeling sad or depressed, and another thing to note down information such as “ London “, “ Milan “, “ 50 km “, “ 10 kg”, “ plane “, “ train “, “ 100 Euro “, and other more tangible quantitative or qualitative information. We can say that scientifically we have a “data-point” (data point, certain information) every time we manage to extract a verifiable proposition. Two streams of information, rather than water, that we need to perceive, simultaneously. The two layers of listening can be seen as two rivers traveling parallel to each other. We always have “the whole” available to us while we listen, it is up to us to be able to grasp, to be able to distinguish, to be able to “appreciate” and be sensitive to even the most subtle nuances of the soul and emotion. Sometimes co-present, and often they become two “tasks” or tasks that travel in parallel. Listening to data and listening to emotions are two different processes. It is fundamental to distinguish “active listening”, of data, from listening to emotions. So, let’s stay for now on a technical aspect: the decomposition of listening into data and emotions. Those who practice empathic listening must be very good at “grasping” and “feeling” but they must absolutely not fall into the trap of “confusing their own self with that of the other”. We have already said it, but empathy, however deep, is not equivalent to sympathy. We will go into this concept in more detail later. Daniele Trevisani for information at the website When a sunrise or sunset no longer gives us excitement,Įmpathy is defined in a thousand different ways.įor our purpose, it is sufficient to focus, here and now, on the fact that empathy is a “state of mind”, a state of openness to listening, of predisposition to grasp the data and emotions that come from the other person, to “feel” them, coming to understand a situation with identification, to be aware of what lives, with the eyes and the heart of the person who is telling us. The book’s rights are on sale in any language. I segreti di una comunicazione efficace ” (translated title: “Active Listening and Empathy: The Secretes of Effective Communication”. Article extracted with author’s permission from the book “ Ascolto attivo ed Empatia.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |